Privacy Policy

Last updated: April 21, 2026

East Country Electric Inc. (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website or contact us.

What We Collect

When you submit a contact form or request a quote, we collect your name, phone number, email address, and the details of your inquiry. We also collect standard web analytics data (pages visited, referral source) to improve our service.

How We Use Your Information

To respond to your inquiry and provide quotes or service
To follow up on estimates, projects, or service calls
To send service reminders, appointment confirmations, and (with your explicit consent) marketing updates
To comply with legal and regulatory obligations

SMS Messaging Consent

If you check the SMS consent box on our contact form, you agree to receive service-related text messages from East Country Electric Inc. at the phone number you provide. Message and data rates may apply. Message frequency varies. Reply STOP at any time to opt out. Reply HELP for help. Texting is optional and not a condition of receiving electrical services.

No mobile information, including phone numbers and SMS opt-in data, will be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers collected through our website or chat widget are used solely to respond to your inquiry and deliver the service-related messages described above. Information sharing to subcontractors (e.g., support vendors, hosting, or CRM providers listed below) to facilitate service delivery is permitted; these subcontractors are bound by their own privacy policies and agree not to use the information for their own marketing.

Who We Share It With

We do not sell your personal information. We share limited data with trusted service providers who help us operate: our CRM and customer communications platform (GoHighLevel), email delivery service (Mailgun), website hosting (SiteGround), and analytics (Google). These providers are bound by their own privacy agreements.

Data Retention

We keep customer records for as long as you remain a customer, and up to seven years after your last interaction for tax and warranty purposes, as required by Alberta law.

Your Rights

You can request a copy of the information we hold about you, ask us to correct or delete it, or opt out of marketing communications at any time by emailing info@eastcountryelectric.com or calling (403) 340-9213.

Contact Us

Questions about this policy? Contact:
East Country Electric Inc.
RR1 Site 10, PO Box 12, Ponoka, AB T4J 1R1
(403) 340-9213
info@eastcountryelectric.com